Delivering a high-quality customer support experience is vital to any business, and it can change the way your whole company is perceived by your customers. People will always remember if your customer service was really great or really awful, and sometimes they recall it even more than the product itself, so it’s really important to make sure you are providing them the best experience as possible.
Moreover, a good customer support experience can set your business apart from the rest and make you stand out from your competition. That is why when we were developing our WordPress Form Plugin, we decided that one of our main differentiators would be offering a stellar customer support from a professional team that would be always there to help our customers.
Today we will show what we are doing to deliver an amazing customer support experience to our clients. Take a look:
Free and Unlimited Support
At CaptainFom we offer free unlimited customer support not only via email, but also through live chat and other methods, depending on the client’s needs. Our company’s Support team has 8 awesome guys and gals always ready to help. Customer support is available even for our free plan as we strongly believe that all of our clients should benefit from this service.
Direct Support
Our WordPress Plugin support is amazing because of multiple reasons: we provide both Live Chat, Email and Phone support. We can also give you a Skype call if there’s a problem you need help with. Other plugins usually tell users to search for help on forums or have different ways of support as an incentive for upgrade.
Automation
To be efficient in helping our users and always be up to date with them we use quite a wide range of tools: from helpdesk and live chat platforms, to screensharing software, devices and simulators to test a user’s issue, so we can check if the problem is on our side or his. Automating certain parts of the customer support process allows us to focus on the areas where the human element can make a positive difference.
Efficiency
We believe in efficiency. A huge factor in customer satisfaction is the first time response, on all channels (telephone, email and social media). Customers expect you to respond it as quick as possible. Not doing so will bring down their overall experience with your product. Answering fast is always a plus, but being efficient is the cherry on top.
Since most of our users are business owners and regardless of the size of their business or activity, they all have in common the fact that time is incredibly important, so we focus on solving an issue as fast as possible and as direct as possible without taking the user through complex guides and steps. We try to be as direct and easy to understand as possible.
Friendly attitude
Being friendly is in the DNA of our Support Team. We know that we always need to place ourselves in the user’s shoes. For example, because of the simplicity of our plugin, our users don’t need any technical knowledge at all, so understanding the process they are going through, having patience, being personal and friendly are key factors to build a relationship with them. This way, we always make sure that they are constantly happy with the service they are receiving and the plugin they are using.
So if you are looking for a WordPress Form Builder Plugin that has an unlimited, free and top-notch customer support, CaptainForm is the perfect solution for you. And if you have any suggestion to improve our customer service, share with us your thoughts in the comment section below.
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